Terms & Conditions

High Coast Health Shop provides information, products and services related to:

• health testing and biomarker panels
• Nordic bioactive products
• supplements and targeted support products
• product science and responsible health information
• product bundles and follow-up concepts, where available

The website is intended for adults.

High Coast Health Shop is built around a measure-first approach: testing, product science and follow-up can help customers make more informed decisions about targeted support.

Operator: Innova Horizon AB / High Coast Health Shop
Location: Sweden
Website: High Coast Health Shop

Contact details are provided through the website contact page.

We may offer physical products, digital information, health testing panels, product bundles, follow-up concepts or related services.

Product descriptions are provided as accurately as possible. Product availability, packaging, formulation, pricing and descriptions may change over time.

We reserve the right to update, change or discontinue products or services without prior notice.

High Coast Health Shop presents health testing concepts, Nordic bioactives, supplements, cosmetic products and targeted support products.

Product information on this website is intended to help customers understand product purpose, ingredients, quality, testing context and appropriate use.

Unless clearly stated otherwise, products sold through High Coast Health Shop are not medicines and are not intended to diagnose, treat, cure or prevent disease.

Health-related wording is used to describe nutritional support, cosmetic support, product category, ingredient logic, biomarker context or general health support. Any specific nutrition or health claims are intended to follow applicable EU and Swedish rules for food supplements, cosmetic products, health claims and marketing.

Customers with symptoms, diagnosed medical conditions, pregnancy, medication use or uncertainty about product suitability should seek advice from a qualified healthcare professional.

Health testing panels and biomarker information are intended to support biological context, prevention-oriented thinking and follow-up. They do not replace clinical examination, diagnosis or medical treatment.

Where health testing panels are offered, they may involve external laboratories, healthcare providers, sampling services or diagnostics partners.

Testing services may be subject to additional terms, consent forms, privacy policies or partner conditions.

Health testing can help provide biological context around areas such as metabolism, hormones, inflammation, nutrition, cardiovascular risk, organ function and follow-up over time.

If test results suggest a possible medical concern, customers should seek advice from qualified healthcare professionals.

When you place an order, you are responsible for ensuring that all information you provide is accurate, including name, email address, shipping address and any other required information.

An order confirmation may be sent by email after purchase.

We reserve the right to refuse or cancel an order if:

• product information or pricing was incorrect
• payment cannot be processed
• the product is unavailable
• the order appears fraudulent or abusive
• legal or regulatory restrictions apply

If an order is cancelled after payment, the customer will be refunded according to applicable law and payment provider procedures.

All prices are shown in the currency displayed on the website.

Prices may include or exclude VAT depending on website settings, customer location and applicable tax rules. Any applicable taxes, shipping costs or other fees should be shown before checkout.

Payment is handled through secure payment providers. We do not store full card details unless managed securely by an authorized payment provider.

We reserve the right to change prices at any time.

Shipping options, delivery times and costs are shown during checkout or on the Shipping & Returns page.

Delivery times are estimates and may vary depending on product availability, destination, carrier delays or other circumstances outside our control.

The customer is responsible for providing a correct delivery address.

If a package is not collected or cannot be delivered because of incorrect information, additional costs may apply.

Consumers purchasing online in the EU/Sweden generally have a 14-day right of withdrawal for distance purchases, counted from when the goods are received or, for services, from when the service agreement is concluded.

To use your right of withdrawal, you must notify us within the applicable withdrawal period.

Returned products must normally be unused, unopened and in a condition suitable for resale, unless otherwise required by law.

For hygiene, safety or health protection reasons, some products may not be returnable once opened or unsealed.

Health testing services, digital services or personalized services may have different withdrawal rules depending on whether the service has started, been used, or been personalized.

Detailed return instructions are provided on the Shipping & Returns page.

Approved refunds are normally issued using the original payment method.

Refunds may be reduced if returned products have been handled beyond what is necessary to inspect them, or if products are damaged, opened or incomplete.

Shipping costs may be refunded or excluded depending on the reason for return and applicable law.

If a product is defective, damaged or incorrectly delivered, contact us as soon as possible with order details and relevant documentation.

We will handle complaints according to applicable Swedish and EU consumer protection rules.

Depending on the situation, we may offer replacement, repair, refund or another appropriate solution.

Customers are responsible for reading product information, labels, instructions and warnings before use.

Use products according to the instructions provided on the product page, packaging or label.

Do not exceed recommended use unless advised by a qualified healthcare professional.

If you experience unexpected reactions, discontinue use and seek professional advice where appropriate.

All website content, including text, images, graphics, product descriptions, brand names, product concepts and educational material, is protected by copyright, trademark or other intellectual property rights.

You may not copy, reproduce, distribute, modify or commercially use website content without written permission.

We aim to keep the website available and accurate, but we cannot guarantee that the website will always be uninterrupted, error-free or fully updated.

We may update, suspend or modify parts of the website at any time.

To the extent permitted by law, High Coast Health Shop is not liable for indirect losses, loss of profit, loss of data, business interruption or consequences arising from misuse of products, incorrect information provided by the customer, or reliance on general website information as a substitute for medical care.

Nothing in these Terms limits consumer rights under applicable law.

Personal data is processed according to our Privacy Policy.

Cookies and similar technologies are described in our Cookie Policy.

Customers using health testing services or submitting health-related information may be subject to additional privacy and consent terms.

The website may link to third-party websites, laboratories, payment providers, shipping providers, partner platforms or external resources.

We are not responsible for the content, privacy practices or terms of third-party websites or services.

We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to technical failures, carrier disruptions, natural events, labour disputes, regulatory changes, supply chain disruptions, pandemics or other extraordinary circumstances.

These Terms & Conditions are governed by Swedish law.

Any disputes should primarily be resolved through communication with us.

Consumers may also have the right to contact relevant consumer authorities or dispute resolution bodies.

We may update these Terms & Conditions over time as the shop, products, testing services, payment solutions or legal requirements develop.

Changes will be published on this page.

2026