Shipping & Returns

We ship orders according to the delivery options shown at checkout.

Available shipping methods, delivery times and costs may vary depending on:

• product availability
• delivery destination
• carrier availability
• package size and weight
• current shipping conditions

Any shipping cost should be displayed before you complete your order.

Estimated delivery times are shown during checkout or in the order confirmation where available.

Delivery times are estimates and may vary due to circumstances outside our control, such as carrier delays, holidays, incorrect delivery information or temporary stock limitations.

If your order is delayed, we will try to provide updated information where possible.

You are responsible for providing a complete and correct delivery address.

If a package cannot be delivered because the address is incorrect, incomplete or the package is not collected in time, additional shipping or handling costs may apply.

If your order arrives damaged, incomplete or incorrect, contact us as soon as possible.

Please include:

• order number
• description of the issue
• photos of damaged products or packaging, where relevant

Depending on the situation, we may offer a replacement, refund or other appropriate solution.

Consumers purchasing online in Sweden and the EU generally have a 14-day right of withdrawal for distance purchases. This means you can usually cancel an online purchase within 14 days without giving a reason.

The withdrawal period for physical products normally starts when you, or someone you appoint, receives the goods.

To use your right of withdrawal, you must contact us within the withdrawal period and clearly state that you wish to withdraw from the purchase.

Returned products should normally be:

• unused
• unopened
• complete
• in original packaging
• in a condition suitable for resale

You are responsible for handling the product carefully while it is in your possession.

If a product has been handled more than necessary to inspect it, a deduction may be made from the refund where allowed by law.

Some products may not be suitable for return once opened, unsealed or used, especially for hygiene, health protection or safety reasons.

This may apply to products such as:

• intimate care products
• topical creams
• oral rinse or oral care products
• supplements where the seal has been broken
• products with hygiene-sensitive packaging
• personalized or specially prepared products

If a product has specific return limitations, this should be stated on the product page or during purchase where relevant.

Health testing panels, biomarker services or related follow-up services may have different return and cancellation conditions than physical products.

For example, cancellation may be limited if:

• a test kit has already been shipped
• a laboratory order has been created
• sampling has already taken place
• analysis has started
• results or interpretation have been delivered
• the service has been personalized or started with your consent

Specific conditions for health testing services should be provided before purchase or in connection with the testing process.

To start a return, contact us through the website contact form or customer support channel.

Please include:

• order number
• name
• email address used for the order
• product name
• reason for return, if relevant
• whether the product is unopened or opened

We will provide instructions for how to return the product.

Do not send products back before receiving return instructions.

Unless the product is defective, damaged or incorrectly delivered, the customer may be responsible for return shipping costs.

If the return is due to an error by us, a damaged item or an incorrect delivery, we will handle the matter according to applicable consumer rules.

Approved refunds are normally issued using the original payment method.

Refunds are usually processed after we have received and inspected the returned product, or after you have provided proof that the product has been sent back, where applicable.

The time it takes for the refund to appear may depend on your bank or payment provider.

If a package is not collected and is returned to us, we may charge reasonable costs related to return shipping, handling or re-shipping, where allowed by law.

Uncollected packages are not automatically treated as valid use of the right of withdrawal. If you wish to withdraw from a purchase, you should contact us clearly within the withdrawal period.

If you believe a product is defective or does not match what you ordered, contact us as soon as possible.

We handle complaints according to applicable Swedish and EU consumer protection rules.

For questions about shipping, returns, refunds or delivery issues, contact us through the website.

To the extent permitted by law, High Coast Health Shop is not liable for indirect losses, loss of profit, loss of data, business interruption or consequences arising from misuse of products, incorrect information provided by the customer, or reliance on general website information as a substitute for medical care.

Nothing in these Terms limits consumer rights under applicable law.

2026