Shipping & Returns

The US store ships within the United States only. All US orders ship from our US warehouse.

Shipping is USD 7.90 per order, and free on orders from USD 89. The shipping cost is shown in the cart and at checkout before you pay.

Prices in the US store are shown and charged in US dollars (USD). Payment is by card, Apple Pay or Google Pay. We do not currently collect US sales tax.

Orders are handled within 2 business days and delivered within 2–5 business days after dispatch (US addresses only).

Delivery times are estimates and may vary due to circumstances outside our control, such as carrier delays, holidays or incorrect delivery information. If your order is delayed, we will try to provide updated information where possible.

You are responsible for providing a complete and correct delivery address.

If a package cannot be delivered because the address is incorrect, incomplete or the package is not collected in time, additional shipping or handling costs may apply.

If your order arrives damaged, incomplete or incorrect, contact us as soon as possible.

Please include:

• order number
• description of the issue
• photos of damaged products or packaging, where relevant

Depending on the situation, we may offer a replacement, refund or other appropriate solution.

Unopened, unused products can be returned within 14 days of delivery. Contact us first by email (contact@highcoastlongevity.com) before sending anything back – we will provide return instructions. Return shipping for change-of-mind returns is paid by the customer.

We refund the purchase price to the original payment method once the returned product has been received and checked.

Damaged, incorrect or defective items: contact us within 14 days of delivery and we will offer a replacement or refund.

To report an adverse reaction to a product, please contact us via our contact page.

Returned products should normally be:

• unused
• unopened
• complete
• in original packaging
• in a condition suitable for resale

You are responsible for handling the product carefully while it is in your possession.

If a product has been handled more than necessary to inspect it, a deduction may be made from the refund where allowed by law.

Some products may not be suitable for return once opened, unsealed or used, especially for hygiene, health protection or safety reasons.

This may apply to products such as:

• intimate care products
• topical creams
• oral rinse or oral care products
• supplements where the seal has been broken
• products with hygiene-sensitive packaging
• personalized or specially prepared products

If a product has specific return limitations, this should be stated on the product page or during purchase where relevant.

Health testing panels and supplements are not sold in the US store. The US store offers the HCHS Skincare range only.

To start a return, email us at contact@highcoastlongevity.com or call +46 70 799 28 96.

Please include:

• order number
• name
• email address used for the order
• product name
• reason for return, if relevant
• whether the product is unopened or opened

We will provide instructions for how to return the product.

Do not send products back before receiving return instructions.

Unless the product is defective, damaged or incorrectly delivered, the customer may be responsible for return shipping costs.

If the return is due to an error by us, a damaged item or an incorrect delivery, we will handle the matter according to applicable consumer rules.

Approved refunds are normally issued using the original payment method.

Refunds are usually processed after we have received and inspected the returned product, or after you have provided proof that the product has been sent back, where applicable.

The time it takes for the refund to appear may depend on your bank or payment provider.

If a package is not collected and is returned to us, we may charge reasonable costs related to return shipping, handling or re-shipping, where allowed by law.

Uncollected packages are not automatically treated as valid use of the right of withdrawal. If you wish to withdraw from a purchase, you should contact us clearly within the withdrawal period.

If you believe a product is defective or does not match what you ordered, contact us as soon as possible.

We handle complaints according to applicable consumer protection laws.

For questions about shipping, returns, refunds or delivery problems, contact us:

Innova Horizon AB
Edebovägen 130
763 91 Hallstavik
Sweden

Corporate ID no.: 559241-8999
VAT no.: SE559241899901
Phone: +46 70 799 28 96
Email: contact@highcoastlongevity.com

To the extent permitted by law, High Coast Health Shop is not liable for indirect losses, loss of profit, loss of data, business interruption or consequences arising from misuse of products, incorrect information provided by the customer, or reliance on general website information as a substitute for medical care.

Nothing in these Terms limits consumer rights under applicable law.

2026